Planet Hollywood Goa Beach Resort, Goa

FAQ

Find answers to the most frequently asked questions about the Planet Hollywood Beach Resort Goa. If you do not find the answers you’re looking for here, please contact us at enquiries@planethollywoodgoa.com for further assistance.

GENERAL INFORMATION REQUESTS

I have a marketing opportunity I would like to present to Planet Hollywood Beach Resort Goa, who should I contact?

Please contact the Sales and Marketing team of the hotel at sales@planethollywoodgoa.com.

I have questions regarding Planet Hollywood Beach Resort Goa advertising, who should I contact?

Please contact our advertising department if you have questions regarding Planet Hollywood Beach Resort Goa advertising initiatives or write to us at sales@planethollywoodgoa.com

I’m experiencing technical problems with www.planethollywoodgoa.com, who should I contact?

If you are experiencing issues with Planethollywoodgoa.com, please contact our technical team at IThelpdesk@planethollywoodgoa.com

HOTEL INFORMATION

Do children stay free at Planet Hollywood Beach Resort Goa?

As per the child policy, two children below 12 years stay free at Planet Hollywood Beach Resort Goa.

Do Planet Hollywood Beach Resort Goa accept pets?

We at Planet Hollywood Beach Resort Goa do not entertain pets in the hotel.

How can I make a special request regarding my stay?

Special requests can be made when making your hotel booking online. Requests for rollaway beds, cribs and smoking preferences, as well as any requests noted in comments section during the reservation process online can be made. Special requests are not guaranteed and will be honored depending on availability at check-in, but we will do our very best to accommodate the request. If you have specific needs or questions regarding your request, please call the hotel directly.

 

How do I compliment or post suggestions for the hotel?

Please mail at gm@planethollywoodgoa.com to offer property complements regarding the hotel itself or staff that exceeded your expectations.

How do I find hotel accommodations for the physically challenged at a specific Planet Hollywood Beach Resort Goa?

Please contact the hotel directly at +91 832 6751 000 for more information.

 

What amenities does your hotel have?

In addition to our basic amenities, Planet Hollywood Beach Resort Goa offer various amenities as well. If you would like to know more about specific amenities, please contact the hotel directly.

 

What if I left an item at the hotel?

For lost items, please contact the hotel directly. If you can do so as soon as you realize your item is missing it is more likely that your item can be found. The hotel will then advise you on how to get the item returned to you.

Where can I find contact information for Planet Hollywood Beach Resort Goa?

Contact information for the hotel (such as address, phone and fax numbers) is listed at the top of the hotel overview page. Please visit the Planet Hollywood Beach Resort Goa home page to begin your search.

PLANETHOLLYWOODGOA.COM SECURITY

Is my personal information safe and secure on your website?

Planet Hollywood Beach Resort Goa is committed to protecting your personal information and maintaining your privacy. Please view our Privacy Policy to learn more details.

Is your online reservation process secure to protect my personal and credit card information?

The hotel room reservation process through www.planethollywoodgoa.com is safe and secure. Once you enter your personal and credit card information, your online reservation is processed through a secure computer server. The personal information you enter is encrypted to keep it protected while in transit.

 

While checking availability and making an online reservation, I receive a message stating my “session expired.” Why is this happening, how can this be fixed?

The www.planethollywoodgoa.com website uses cookies to time user sessions. Please ensure your browser is set to accept cookies in order to proceed with checking Planet Hollywood Beach Resort Goa rates and reserving a hotel room online.

RESERVATION REQUIREMENTS/QUESTIONS

Can I return to the website and request a written confirmation for my reservation?

Yes. Visit our Check Reservations page to retrieve your reservation. Once your reservation has been retrieved a request for a confirmation to be sent to an e-mail can be done from this screen.

Do I need a credit card to make a hotel room reservation?

Yes, Planet Hollywood Beach Resort Goa requires a credit card for all online hotel reservations. Your credit card  requires a prepayment or a deposit prior. Prepayment, deposit and cancellation requirements will be displayed during the online confirmation process.

If you do not cancel online reservations in accordance with the individual hotel’s cancellation policy, you will be charged for one night’s hotel stay, unless your online hotel reservation required a full payment in advance or a minimum length of stay.

If you prefer to not use your credit card online, we invite you to contact Planet Hollywood Beach Resort Goa reservations by phone at +91 832 6751 000 or by mail at reservations@planethollywoodgoa.com.

How do I make reservations for a large group (family reunion, club etc.)?

Requesting 8 or more rooms for the Planet Hollywood Beach Resort Goa and same arrival date qualifies as a group booking. Group travel reservations may have different rates or hotel booking requirements. To request a reservation for your group or for more information, please contact the hotel directly.

What is Planet Hollywood Beach Resort Goa’s online cancellation policy?

If you do not cancel online reservations based on the hotel’s cancellation policy, you will be charged for one night’s hotel stay unless your online hotel reservation required a full payment in advance or a minimum length of stay.

When full payment is required in advance, you will be charged for the entire reserved stay unless you change or cancel your reservation within the requirements of the individual hotel’s cancellation policy. During certain travel periods, such as holidays and special events, a minimum stay may be required. For minimum length of stay reservations you will be charged for the entire reserved stay if you check out prior to the reserved departure date.

For further clarification on a hotel’s cancellation policy please contact the hotel.

Will my credit card be charged if I forget to cancel my hotel room reservation?

Yes. Reservations are guaranteed / pre paid on your credit card. To avoid being charged, reservations must be cancelled in accordance with the cancellation policy outlined by the hotel. Take time to review the cancellation policies for your specific l reservation.

RESERVATIONS - CHANGING/CANCELLING

Can I modify or cancel a reservation that has been booked directly with the hotel?

Please contact the hotel directly to make any changes to the reservation. Reservations made at the hotel directly cannot be modified or cancelled through www.planethollywoodgoa.com

How do I modify or cancel my reservation?

If you made your hotel reservation through www.planethollywoodgoa.com (and it is within the cancellation/modification time frame) you may look up and modify it via our Check Reservations page. Simply enter your first and last name as well as your confirmation number.

How do I view my hotel reservations online?

If you made your reservation on www.planethollywoodgoa.com , visit our Check Reservations page to lookup your existing reservations by entering your first and last name as well as your confirmation number.

I forgot/lost my confirmation number. How do I find it?

To retrieve your confirmation number, please contact the hotel for which you made your reservation. If the reservation was made directly with the hotel, you will have to contact the hotel directly to retrieve your confirmation number.